Support When You Need It Most
In the event of a loss or damage, our claims team is here to guide you through the entire process, from lodgement to negotiation and final settlement. We work on your behalf to ensure claims are managed efficiently and fairly, helping reduce stress during unexpected events.
How to Manage a Claim
If an accident or loss occurs, the following steps should be taken to ensure your claim is handled smoothly:
- Report the incident to the police if a crime has occurred and obtain an event number.
- Avoid making statements or admitting liability at the scene.
- Contact us as soon as possible.
- Complete an incident report or claim form as required.
- Ensure the area is safe and prevent further loss or damage.
- Await instructions from the insurer, assessor, or our office before taking further action.
Our team will work closely with you throughout the process to achieve the best possible outcome.